Seren Necklace

Jewelry Care

A little everyday care will help keep your jewelry looking beautiful.

Avoid direct contact with perfume, lotions, sweat, and household chemicals whenever possible. We recommend removing your jewelry before showering, swimming, exercising, or sleeping.

After wearing, simply wipe it gently with a soft, dry cloth and store it separately in a cool, dry place.

Pearls and certain natural stones may be sensitive to prolonged moisture, heat, sunlight, and harsh cleaners. Avoid soaking, ultrasonic cleaners, and chemical cleaners.

Sterling silver may naturally tarnish over time and can be refreshed with a silver polishing cloth. Gold-plated pieces should be cleaned gently without abrasive cloths or excessive rubbing. Solid 18K gold is highly durable and can be polished occasionally with a soft jewelry cloth to restore its shine.

Shipping Policy

We ship to the United States, Canada, and Japan.

Shipping Rates & Delivery

• Free Shipping on orders over $200
• For orders under $200：
  United States 
  Standard Shipping: $9.90 | Estimated delivery: 7–10 days
  Japan 
  Standard Shipping: $8.90 | Estimated delivery: 5–6 days
  Canada 
  Standard Shipping: $12.90 | Estimated delivery: 7–10 days

Tracking
A tracking number will be provided once your order has shipped.

Please Note
Delivery times are estimates and may vary due to customs clearance, carrier delays, or holidays.

Return Policy

We offer 30-day returns for customers in the United States, Canada, and Japan, starting from the day your order is delivered.

Return requirements:

Items must be in their original condition, without signs of wear, use, or damage.

Items returned by mail must include all original packaging, including tags, boxes, dust bags, pouches, and any accessories originally included.

Items sold as a set must be returned as a complete set. Individual items from a set cannot be returned separately for a refund, store credit, or exchange.

Orders must be returned from the same country where they were originally delivered.

Once we receive and inspect your return, we will process your refund or exchange according to our return policy.